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Carver County Parks & Recreation Reservation System
Business Challenge
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To overcome “The inconvenience factor” of the current reservation process - At one time, the public could only make park reservations during regular business hours
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To eliminate “Paper Based” processing methods - With multiple locations throughout the county, it was difficult to keep track of location availability on specific date or hours
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To accurately track reservation cancellations
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To facilitate efficient and effective reservation processing with limited human input. The solution needed to be a self-service tool for the consuming public
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To accurately collect
and/or refund payment if necessary (create an audit trail)
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Target Users
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County Residents
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General Public
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Park & Recreation Staff
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Solution Highlights
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A virtual online tour of park & recreation facilities
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Online Reservation with instant reservation and payment confirmation
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Online payment and refund with credit card verification
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With this website, the public now has the ability to reserve park & recreation facilities anytime, anywhere via the Internet
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This Internet application streamlines the whole reservation process. A user can place a reservation online or call in by phone park employees can complete the reservation. Once the location, date, and time is selected, users will instantly find out if their reservation is available.
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Technology Innovation
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Created a sophisticated online reservation and payment system mapped to the existing reservation process |
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Setup of the online payment & refund process with a high security awareness due to county and local government requirements |
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Intuitive design empowers low readiness users to succeed on their first attempt |
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